Clevr Support Models

Clevr Districts have the option between two contact models, District Contact Model and End-User Support Model.  Details of the two models are outlined within this article.

Clevr recommends utilizing the District Contact Model when possible as it puts end users in direct contact with the person to assist them, reducing time and communication required to resolve the user's request.  Access requests are the highest volume of support requests, and for security purposes, all access requests are directed to the District Support Contact within both contact models.  

District Contact Model Clevr Support Model District Support Contact is the First Point of Contact for End Users District Support Contact will contact Clevr Support for all Product / Integration issues Clevr Support Desk is the First Point of Contact for End Users District Support Contact will always be notified of the following: Form & Report change requests User Access Requests (new accounts, role changes, etc) Role Access Requests Custom contact page in Clevr with support instructions is available within both support models  (optional).   See our Custom Contact Page article for more information on this feature

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