Clevr Support Models

Clevr Districts have the option between two contact models, District Contact Model and End-User Support Model.  Details of the two models are outlined within this article.

Clevr recommends utilizing the District Contact Model when possible as it puts end users in direct contact with the person to assist them, reducing time and communication required to resolve the user's request.  Access requests are the highest volume of support requests, and for security purposes, all access requests are directed to the District Support Contact within both contact models.  

District Contact Model Clevr Support Model District Support Contact is the First Point of Contact for End Users District Support Contact will contact Clevr Support for all Product / Integration issues Clevr Support Desk is the First Point of Contact for End Users District Support Contact will always be notified of the following: Form & Report change requests User Access Requests (new accounts, role changes, etc) Role Access Requests Custom contact page in Clevr with support instructions is available within both support models  (optional).   See our Custom Contact Page article for more information on this feature

• Related Articles

• How to Upload Bulk Images

  The Bulk Image Upload page right is required to use this feature. Bulk Image Upload provides the ability to upload Person images in bulk. To upload multiple images, the image name must match the person’s proprietary ID or local ID. Images can be ...

• Clevr Rollover Timing Guide

  The timing of your record rollover is a key indicator of success in preparing your records for the new school year. Please refer to the 3 options below to ensure your records are prepared as expected for the new school year. Click above image to ...

• Clevr Project Lifecycle

  Step 1: Project Intake All projects start with the Clevr Intake Form. Our team reviews requests weekly to set priorities and assign timelines. Once approved, your project is officially scheduled and marked Open. Project Intake Form Step 2: Discovery ...

• Custom Contact Page within Clevr

  Enhance the user experience for your District by connecting users directly with the person who can help them. Clevr will now display contact information for your District's Support Contact within the Contact Menu! Requests for support submitted ...

• Your Clevr Record Rollover - 4 Step Process to Ensure Success

  The record rollover in Clevr prepares your records for the following school year. Please follow the 4 step process outlined in this article to ensure school start-up success. Step 1: Watch Record Rollover Training Video Clevr's Rollover Wizard ...